Not able to view Concurrent request Output

Not able to view Concurrent request Output

Steps to debug "Not able to view Concurrent request Output "


When we try to view the concurrent request output or log files we would get the following Error: 


" An error occurred while attempting to establish an Applications File 
Server connection. There may be a network configuration problem, or 
the TNS listener may not be running on <nodename> " 


1. Run a report, is there actually a Report Output and Log file being produced at 
  the Operating System level? 
- Check the $APPLCSF/out and the $APPLCSF/log directories 
for the Request_ID out and log file 
- If there are no log and output file being produces there, 
Check the permissions on those directories (APPLMGR should have write) 
- If $APPLCSF is not set, check the $FND_TOP/log and out for output and logs 


2. Confirm that there are 2 listener processes actively running for the Instance that 
you cannot view reports on -- 1 from 8.0.6 and from Database directory structures 
- type the following: 
ps -ef | grep tnslsnr 
- If there is only 1 listener running from the Database directory structure 
That is the Database Listener 
The FNDFS listener needs to be started separately from the Database Listener 
- To start the FNDFS Listener: 
a. Log the Operating System Level as the APPLMGR account user 
b. Set the environment for the $APPL_TOP & 8.0.6 $ORACLE_HOME (APPSORA.env) 
c. Go to the $OAD_TOP/admin/scripts (Common_top area) 
d. Run the following script: 


adalnctl.sh start APPS_<SID name> 


(you can confirm the FNDFS Listener name from viewing the 
8.0.6 ORACLE_HOME/network/admin/listener.ora file) 


3. Check the actual machine name for the Concurrent Processor Server 
- type the following: 
uname -n 


4. Go to the Applications and check the CONCURRENT > MANAGER > ADMINISTER screen 
in the System Administrator Responsibility 
The INTERNAL MANAGER NODE NAME; is it the same as what was returned from question 4? 
- If it is the same then continue with next step 
- If it is not the same, 
Shutdown Concurrent Managers and update the FND table: 
a. Go to the $OAD_TOP/admin/scripts 
b. adcmctl.sh apps/apps stop 
c. Connect to SQL*PLUS apps/apps 


d. SQL > select target_node 
from FND_CONCURRENT_QUEUES; 
-------------------- 
This may return the name of an old machine 


e. SQL > update FND_CONCURRENT_QUEUES 
set target_node='<newmachinename>' 
where target_node='<oldmachinename>'; 


f. SQL > commit; 
g. SQL > exit 
h. adcmctl.sh apps/apps start 




5. In the 8.0.6 TNSNAMES.ora file, look at the FNDFS_<hostname> connection string entry. 
Is the hostname value the same as is in questions 4? 
- The Rapid Install creates 2 or sometimes 3 FNDFS entries in the TNSNAMES.ora 
a. 1 with the FNDFS_<hostname> 
b. 1 with the FNDFS_<SID> 
c. 1 with the FNDFS_<hostname.domain> 
- The one that is the correct entry is FNDFS_<hostname> 
(hostname being what is returned from a "uname -n") 
- If this file does not contain the correct Hostname value 
Make a backup of it and edit it to change the FNDFS entry. 


6. Check the Network Connection for the FNDFS entry that was defined by the Rapid Install. 
- At the Operating System Level 
a. tnsping FNDFS_<hostname> 
- This should return the Hostname name and Port information 
identical to the FNDFS entry in the TNSNAMES.ora file 




7. Check the Following PROFILE > SYSTEM Options in The System Administrator Responsibility 


CONCURRENT: Report Access Level (this must be set to USER or RESPONSIBILITY) 
RRA: Service Prefix (this should be BLANK) 
RRA: Enabled (this must be set to YES) 
VIEWER: Text (this should be BLANK to view with the default text viewer) 
- Viewer: Text can Be set to "browser" to view with Netscape or IE 




8. This step should be performed in a case where there might have been patches applied 
and possibly the FNDFS executable was not Relinked, or it may be 
missing from the file system or corrupted. 
- Shutdown the FNDFS Listener 
a. $OAD_TOP/admin/scripts/adalnctl.sh stop APPS_<SID name> 
- Rename or Move the Current FNDFS executable before relinking 
a. $FND_TOP/bin 
mv FNDFS FNDFS.bak 
b. As APPLMGR account user 
adrelink.sh force=y "fnd FNDFS" 
- Start the FNDFS Listener 
a. $OAD_TOP/admin/scripts/adalnctl.sh start APPS_<SID name>